Privacy Policy

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1. Who We Are

This policy describes how London Outfit handles personal information in connection with london-outfit.store. London Outfit is responsible for the personal information it collects for the purposes described here.

Privacy contact: contact@london-outfit.store
Phone: +1 817 805 4211
Business contact address: 9008 Mill Valley Cir, Apt 330, Fort Worth, TX 76120, United States

2. Information We Collect

Depending on how you use the store, we may collect:

  • Contact details, such as your name, email address, telephone number and delivery or billing address.
  • Order information, including purchased items, payment status, returns and refunds.
  • Information you provide in customer-service communications.
  • Technical information, such as IP address, browser, device and website activity, where collected by the services used on our store.
  • Marketing preferences and consent records, where relevant.

Payment providers collect the payment details needed to process your transaction. Their handling of that information is described in their own privacy notices.

3. How We Use Information

We use information to process and deliver orders, arrange returns and refunds, answer enquiries, maintain transaction records, protect the store against fraud and meet legal obligations.

Where applicable and with the required permission, we may also use information to understand website performance or send marketing communications. You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

4. Legal Bases for UK Processing

Where UK data-protection law applies, we rely on:

  • Contract: processing necessary to fulfil your purchase or respond to a request before purchase.
  • Legal obligation: keeping records or responding to legally required requests.
  • Legitimate interests: appropriate fraud prevention, security and service administration, after considering your rights.
  • Consent: activities such as optional marketing or non-essential tracking where consent is required.

You may withdraw consent at any time without affecting the lawfulness of earlier processing.

5. Sharing Information

We share information as necessary with service providers supporting store hosting, payment processing, delivery, customer support and other functions actually used by the store.

We may also disclose information when required by law or necessary to protect legal rights. Any use of advertising or analytics services, and any disclosure that qualifies as a sale or sharing under applicable US law, must be explained in the published version of this policy.

6. Cookies and Similar Technologies

Essential technologies may support functions such as checkout and store security. If we use non-essential analytics or advertising technologies, we provide the information and choices required by applicable law, including prior consent where required.

You may manage cookies through your browser and any consent controls provided on the website. Blocking essential cookies may affect store functions.

7. International Processing

London Outfit's business contact address is in the United States. Information may be processed in the United States or other countries where the store's actual service providers operate.

Where UK law requires safeguards for international transfers, we use an applicable lawful transfer mechanism. Contact us for information about the safeguards relevant to your data.

8. Retention

We retain information only for as long as necessary for the purpose for which it was collected, including fulfilling orders, resolving returns or disputes, maintaining legally required records and meeting accounting obligations.

Retention depends on the record type, applicable legal requirements and any ongoing claim. Marketing information is retained while you remain subscribed, with limited records retained where necessary to respect an opt-out.

9. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete or receive a copy of your information, restrict or object to processing, and withdraw consent.

Where applicable US law provides a right to opt out of targeted advertising, sale or sharing of personal information, you may exercise it through the controls offered by the store or by contacting us. We will honour qualifying requests as required by law.

Email contact@london-outfit.store to make a privacy request. We may need to verify your identity and will respond within the applicable legal timeframe. Exercising a right will not result in unlawful discrimination.

UK customers may complain to the Information Commissioner's Office at ico.org.uk.

10. Security

We use reasonable measures intended to protect personal information. No online service or transmission method can guarantee absolute security.

11. Children

Our store is intended for general shopping and is not directed to children under 13. If you believe a child has provided information without appropriate permission, contact us.

12. Required Information

Contact, delivery and payment information is needed to fulfil an order. If you do not provide the required information, we may be unable to process your purchase. Optional marketing consent is not required to buy.

13. Updates

We may update this policy to reflect changes in our practices or legal requirements. The published version will show its effective date. Material changes will be communicated where required.

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